Contact centres play a pivotal role in ensuring exceptional customer experiences. As companies increasingly recognize the importance of putting customers at the centre of their operations, Customer-Centric Innovation (CCI) has become a strategic imperative. One of the most transformative tools in this endeavor is the contact center as a service. So, explore how CCaaS enhances […]
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Agile development is a very common software testing approach in the current scenarios. Many software developers and testers choose agile methodology because many teams struggle to achieve even modest levels of automation testing. The essence of agile development methodology is more frequent software releases and increased team collaboration. But this often results in too many […]
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In the intricate landscape of software development, the path toward easily maintainable application architecture is marked by strategic decisions, stringent planning, and a commitment to constant enhancement. How apps are designed profoundly influences their adaptability, durability, and ease of upkeep. In this exploration, we will unveil the best practices that lay the foundation for an […]
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In the ever-growing arena of software architecture, where speed and responsiveness are supreme, building an effective caching layer emerges as a key factor in delivering unique user experiences. Designing an efficient caching layer is a significant facet of optimizing maximum performance and certifying a smooth user experience. Caching, a technique that collects frequently accessed data […]
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With the development of technology comes the increasing sophistication of cyber threats. New attacks techniques are always invented by hackers, and information on those attacks are continuously added to their arsenal. As a result, security becomes paramount in both personal and business lives. This security solution is one of the leaders of protection against modern […]
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